Thank you for purchasing our products and services. Please read this policy carefully before making a purchase.
All sales are final. By completing a purchase, you acknowledge and agree to this no-refund policy.
1. No Returns
Due to the nature of our digital products and services, all sales are final. Once a purchase, subscription, or payment has been completed, it cannot be returned. As a SaaS provider delivering instant access to software and AI-powered tools, we are unable to accept returns.
2. No Refunds
We do not offer refunds for any purchases, subscriptions, or services once payment has been successfully processed. This applies to all plan types including Starter, Growth, and Pro subscriptions. By completing a purchase, you agree to this no-refund policy.
3. Exceptions
Refunds may only be considered under the following limited circumstances:
- Duplicate charges caused by a billing error on our part.
- A technical issue that prevents access to the purchased service and cannot be resolved by our support team within a reasonable time.
Any such requests must be submitted to our support team within 7 days of the transaction date. Requests submitted after this window will not be considered. We reserve the sole discretion to approve or deny exception-based refund requests.
4. Subscription Cancellations
You may cancel your subscription at any time. Upon cancellation, your access will continue until the end of the current billing period. No partial refunds are issued for unused time remaining in a billing cycle.
5. Free Trial
We offer a 14-day free trial on all plans. We encourage you to fully evaluate the service during the trial period before subscribing. No payment is taken until the trial ends, and you may cancel at any time during the trial at no charge.
6. Third-Party Purchases
If a purchase was made through a third-party platform (such as an app marketplace), refund requests may need to be submitted directly through that platform in accordance with their own policies. Autokentic has no control over third-party refund decisions.
7. Policy Acceptance
By purchasing or subscribing to our products or services, you acknowledge that you have read, understood, and agree to this Return and Refund Policy. This policy forms part of our Terms of Service.
8. Contact
If you believe you were charged in error or need assistance, please contact us within 7 days of the transaction:
Email: hello@autokentic.com